Professional Link
Connections beyond connectivity
Mission
Our company, Professional Link, is a B2B telecommunications provider, holding a national license for the provision of telephone, data, and cloud-based communication services. Moreover, our infrastructure is distributed among multiple nodes both in Italy and abroad. It is our belief that it is possible to transform complexity into simplicity as a result of the value of our personnel and the quality of our services.
We provide and install solutions, leaving customers free to focus on activities that generate value for their business. Unquestionably, all of that with maximum transparency and clear communication. In fact, it is part of who we are to believe that these characteristics are the basis for building a solid human relationship with those who rely on us.
Goals
Professional Link aims to grow significantly, doubling its turnover in the next two years. We intend to acquire new customers, creating highly complex projects for them, which will allow us to further expand into the European market. To do this, we are increasing the attractiveness of our offers thanks to the introduction of new and integrated solutions to our existing infrastructure.
Professional Link also aims to improve its reputation, so that it can expand partnerships with carriers, industry operators, commercial partners and institutional entities.
Our most significant goal, however, remains to protect who we are and the environment that, as a team, we have painstakingly built together. We intend to do this by formalizing the effective practices already consolidated in daily operations. We also adopted a human resources growth plan that guarantees the coverage of roles and continuous training for every staff member.
Who we are: results
The evaluation of the quality of a company’s services is an aspect of fundamental importance for the success and growth of the company itself. In an increasingly competitive market, customer opinions can determine success or failure.
For this reason, obtaining excellent results after administering a quality assessment questionnaire to our customers represents a substantial achievement for us. This confirms not only who we are, but also our belief that human connections come before technological ones.
We deeply believe that there is always room for improvement: we want to make sure we do everything we can to offer you the most efficient service.
For this reason, if you are our customer, we ask you for 60 seconds to fill out an anonymous questionnaire about the quality of our services.
Professional Link’s network services feature reliability, flexibility, security and speed. Thanks to those qualities, we are growing at an ever-increasing rate:
%
YoY growth
Client companies
Data lines
Cloud Server
LTE lines
Who we are: our history
1998
In an apartment in Cermenate, Andrea Ferlin meets two other partners with whom he sets up Professional Link.
Andrea takes over the whole company and hires Fabio, the first collaborator, and Elisa, who launches the company website.
During its early years, PLINK provided services such as Internet lines, switchboards and virtual faxes. For Andrea, Fabio and Elisa this is a period of experimentation and sacrifice. The three young people enter a new sector, full of opportunities to discover. They learn by doing, taking big risks.
In those early years, everyone took care of everything. There is no clear division of roles because they act, with enthusiasm, according to the company’s needs.
2001
Andrea takes over the whole company and hires Fabio, the first collaborator, and Elisa, who launches the company website.
During its early years, PLINK provided services such as Internet lines, switchboards and virtual faxes. For Andrea, Fabio and Elisa this is a period of experimentation and sacrifice. The three young people enter a new sector, full of opportunities to discover. They learn by doing, taking big risks.
In those early years, everyone took care of everything. There is no clear division of roles because they act, with enthusiasm, according to the company’s needs.
2001
2007
Francesco, the third collaborator, joins the team. With him the first internal software was born.
2007 was a delicate period, when self-taught education was still practiced, and problems arose mainly from inexperience. At the same time, PLINK was preparing for a big leap.
Professional Link from reseller becomes operator, finally obtaining the general authorization for networks and telephony throughout the national territory.
Soon after, the company entered the world of VoIP (Voice over IP), allowing its customers to make calls using an Internet connection.
2008
Professional Link from reseller becomes operator, finally obtaining the general authorization for networks and telephony throughout the national territory.
Soon after, the company entered the world of VoIP (Voice over IP), allowing its customers to make calls using an Internet connection.
2008
2010
Further expansion becomes necessary: the lines sold increase considerably, as do the telephony customers.
The time has come to register the PLINK logo, made up of 3 official colors: red (passion), acid green (computer skills) and orange (creativity). This is the graphic representation of the company’s humanity, its beating heart.
More people are hired and each establishes their own department, which matures hand in hand with its staff’s skills.
2011-2014
More people are hired and each establishes their own department, which matures hand in hand with its staff’s skills.
2011-2014
2015
PLINK grows faster and begins to manufacture its Internet lines autonomously, managing the provisioning and assurance part in-house. This kicks off a second phase of our history, which sees us, at this point, launching into the future. In fact, frequent hirings add extra services to Professional Link’s offer. It was during this time that the company hired talented, qualified people to support existing departments.
Due to the exponential increase in staff, the three apartments in which PLINK is located quickly become too cramped. Therefore, the idea was born of creating an updated headquarters, large enough to accommodate everyone and with ample space for future expansions.
Therefore, a building in via Alcide De Gasperi was purchased, and the works for its renewal began. This was aimed at creating an architecture with a strong identity and representative of our values.
2019
Due to the exponential increase in staff, the three apartments in which PLINK is located quickly become too cramped. Therefore, the idea was born of creating an updated headquarters, large enough to accommodate everyone and with ample space for future expansions.
Therefore, a building in via Alcide De Gasperi was purchased, and the works for its renewal began. This was aimed at creating an architecture with a strong identity and representative of our values.
2019
2020
The renovated headquarters officially opens: an avant-garde structure, built with respect for the environment and, above all, for the physical and mental well-being of our collaborators.
PLINK enters the share capital of ICONA Srl, a company from Ivrea made up of twenty subjects who share the mission of making the places of Camillo and Adriano Olivetti, once again, an international model for innovation, social responsibility and creativity.
2022
PLINK enters the share capital of ICONA Srl, a company from Ivrea made up of twenty subjects who share the mission of making the places of Camillo and Adriano Olivetti, once again, an international model for innovation, social responsibility and creativity.
2022
Professional Link S.r.l. has a Quality Management System Certified by Kiwa Cermet Italia S.p.a. according to the UNI EN ISO 9001:2015 standard
Professional Link S.r.l. obtained ISO/IEC 27001:2013 certification for the design, management and maintenance of telecommunications and information technology services.
Professional Link S.r.l. has a Quality Management System Certified by Kiwa Cermet Italia S.p.a. according to the UNI EN ISO 9001:2015 standard
Professional Link S.r.l. obtained ISO/IEC 27001:2013 certification for the design, management and maintenance of telecommunications and information technology services.