Professional Link

Connections beyond connectivity

Ibisoft

Founded in Parma, Ibisoft specializes in IT solutions and IP PBXs. It is led by a highly qualified team that provides businesses with timely technical assistance and direct client relationships for the design and management of IT infrastructures and PBX systems.

Camst e PLINK

Ibisoft’s challenges

Operating in the fields of information technology and, to some extent, telecommunications, Ibisoft has often faced complex challenges:

  • Reliably integrate IP PBXs and connectivity, ensuring business continuity for its customers.
  • Manage delicate technology transitions, such as switching from one platform to another, which requires a flexible cloud provider ready to respond quickly.
  • Ensure timely interventions, even remotely, to avoid potentially critical downtime for the companies we serve.

In an industry where the line between competition and collaboration can be blurry, Ibisoft had a real challenge to find a technical partner that would complement its offering without overlap.

The results of the collaboration with PLINK

The partnership with Professional Link, launched in 2020, has allowed Ibisoft to build an integrated and coherent offering. The operating model we shared:

  • Ibisoft configures and manages the customer’s PBX
  • PLINK provides redundant data connectivity (main and backup lines), number portability, and SIP trunks.
  • With the PLINK Ambra Cloud service, Ibisoft has been able to seamlessly address platform changes, ensuring continuity and stability.

A recent incident confirmed the value of collaboration: when an end customer’s connection was completely blocked, the PLINK team quickly reconfigured the router, allowing Ibisoft to bypass the broken firewall and restore operations remotely, without delays or prolonged interruptions.

 The positive result for both companies (PLINK and Ibisoft) is evident:

  • Greater competitiveness thanks to a comprehensive and technologically robust offering
  • Greater responsiveness with rapid response times and shared solutions
  • Greater authority because the end customer perceives a cohesive team, capable of taking responsibility and resolving problems quickly

Both companies benefit from the complementary skills of the other in today’s competitive market.

Become a PLINK partner

Telecommunications is a complex ecosystem, where each player can contribute their own small piece to complete the overall puzzle.

PLINK believes in partnerships based on trust, transparency, and ongoing collaboration, putting technology at the service of people and business continuity.

If your company wants to strengthen its offering with integrated connectivity, cybersecurity, voice, and cloud services, becoming a PLINK partner means you can count on a solid infrastructure and a technical team working alongside you, with the goal of growing your business and protecting the well-being of your customers.

Valutiamo una collaborazione

<<During my collaboration with PLINK, I appreciated something that was fundamental to me: punctuality and personalized service.
Together, we were able to build truly tailored solutions for my clients’ needs, something I had never encountered with any other provider. A huge added value was the ongoing dialogue: every issue was addressed and resolved quickly, technically, and collaboratively, as if we were all working under the same roof. This constant availability, combined with the ability to adapt services based on real-world situations, has truly made a difference in the quality of work I can offer my clients>>.

Silvestro Crugliano
Technical Consultant, Ibisoft S.n.c.