PLINK

Those who place the employee at the center of their business find workers, whereas those who place humanity at the center find people.

Within Professional Link, our skills are enhanced in various connected departments, which collaborate according to a particular organizational model, in order to create the most effective services. These aim to enable human connections through technological ones.

Our pre-sales team carries out the analysis of the customer’s requirements, defining the most suitable solution. The pre-sales department is in close contact with the commercial team, with whom they discuss customer propositions. Colleagues in the pre-sales sector also prepare technical offer documents and presentations to effectively support the discussion with the customer’s technical department, as well as the training material to be disseminated internally and towards customers.

The team is responsible for researching new partners and technological vendors, taking care of the relationship with them and evaluating their performance and alignment with the quality objectives expected from Professional Link.

Our provisioning department deals with connectivity and voice services activation, configuration and commissioning. To do this, our experts select national and international carriers, according to criteria that guarantee quality and diversification. They punctually follow inspection, installation and configuration procedures.
Our provisioning team also takes care of the numbers, both Italian and European, as well as their configuration and delivery. This includes the management, in this phase, of all useful devices.

Our Assurance department receives customer requests, sorts them and supervises them until disbursed. The Assurance sector also manages cases or conveys them to the internal departments best suited to deal with them. The Assurance department also engages suppliers in situations where third-party intervention is necessary, always with the aim of satisfying the needs of each customer. In short, our skills in the Assurance department are fully aimed to provide an efficient and satisfactory resolution to each customer’s request.

Sales supports prospects and customers with solutions that improve business efficiency. The team’s approach is never aggressive. On the contrary, it is similar to that of a consultant, who listens and provides advice based on skills and experience, presenting solutions in a clear, precise and above all transparent way. Our commercial department listens to the customer’s requests and analyzes his needs. To do this, it always inquires about its real needs, identifying the problems for which PLINK can provide valid solutions.

For PLINK it is essential that the commercial sector maintains a relationship of trust with the customer over time. This involves close cooperation between the sales department and the technical, assurance, back office and administration departments.

Accounting and tax matters are managed by our administration department. The department therefore ensures that the accounts are in order, as well as legislative obligations and tax obligations.

PLINK administration has a direct relationship with our clients’ administrations, but also with our legal department, commercial department and external consultants. The members of this team manage the documentation needed for PLINK to function efficiently and carry out the necessary paperwork for correct corporate accounting. To ensure PLINK runs as smoothly as possible, the administration team works diligently to compile and manage the necessary paperwork, coordinating with the legal, commercial, and client administrations, as well as any external consultants involved.

Professional Link’s marketing and communication department manages the brand strategy, improves reputation, gives visibility to the company and promotes our services dissemination. The department encourages all employees to share the company’s vision, mission and business objectives. It involves them in decision-making and organizational processes and promotes information exchange.

The department maintains contact with press agencies, journalists and institutions, acting as a spokesperson for all PLINK values.

For this reason, the marketing and communication sector also interacts with non-profit organizations, organizes events and encourages PLINK’s participation in a variety of activities.

Our HR department deals with personnel management, selection, training and development. Human resources plays an active role in workers’ participation in corporate culture. Corporate culture is now a central element thanks to which a company attracts qualified personnel and limits turnover, while increasing employee retention.

The Human Resources department also implements strategies to increase the sense of belonging and professional and personal satisfaction of workers. Through their initiatives, they strive to make sure each employee is supported and rewarded for their contributions and dedication.